BillowHouse Payment Policy:
To confirm your reservation, a deposit equal to one night’s lodging will be required when you make the reservation. The balance will be due upon arrival. We do accept Visa and MasterCard. However, we would be most appreciative if you would pay your deposit and balance by check or cash. If you pay your balance with a check or cash, we will give you a 2% discount.
BillowHouse Cancellation Policy:
We understand that sometimes plans change. If you cancel your reservation at least 30 days before your scheduled arrival, we will be happy to apply your deposit, good for one year (12 months), to your next visit with us. The deposit is not refundable. If you cancel your reservation less than 30 days prior to your scheduled arrival, your deposit will not be refunded, and you will also be responsible for payment of the entire bill.
The BillowHouse Winter Weather Guarantee:
If, on the day you are to check in, the National Weather Service issues a Warning of severe weather, and you call on the day of check-in and cancel your travel plans due to the weather conditions, we will be happy to hold your deposit for one year (12 months) to apply it to a future visit to BillowHouse.
COVID-19 Virus Cancellation Policy If you have a reservation during the month of April and are not comfortable leaving your home to come to BillowHouse, and desire to cancel your reservation you can use your deposit towards a future visit within a year’s time.
BillowHouse will update our COCVID-19 cancellation policy as needed.
If you have any questions or concerns please contact Judi at 1-888-767-7776. We are committed to listening to you.
Check-in time is between 2 PM and 5 PM. Please call ahead at least 24 hours. Please call or email us with your approximate check- in time. Since we do not have 24 hour front desk, it would be helpful for us to prepare for you. Do not worry, you will get in anytime after 2:00PM on the day of your arrival. Sometimes if you want to check- in after 5:00PM, you will have instruction on the office door. No check-in after 10:00 PM.
Check-out is any time before 10 AM.
The BillowHouse Parking Policy: For those guest who have a seven day reservation one parking spot will be assigned to you upon arrival. For those guest who are here for less than seven days a parking spot in our driveway is not guaranteed.
The BillowHouse Smoking Policy:
BillowHouse is a smoke free environment: Smoking of tobacco or recreational marijuana is not allowed inside your unit or on any of the decks outside each unit.
Holiday Weekend Policy:
During holiday weekends there is a three day minimum stay requirement.
The BillowHouse Pet Policy:
Although we appreciate how important pets are to families, pets are not allowed at BillowHouse. However, Keoke (family run) Kennel Boarding is located about 5 miles from BillowHouse.