Policies

 

  • All guest (including children five and above) are encouraged to be fully vaccinated.  
  • Pet Policy:  BillowHouse does not allow pets.  There is a family run Kennel about two mile from BillowHouse we recommend highly.  Keoke Kennels Boarding.
  • BillowHouse Cancellation Policy:  Cancellation Policy: Should your plans change after your reservation has been confirmed and you notify us 30 days before your arrival, we shall cancel your reservation and be happy to apply your deposit, good for 12 months, to your next visit with us.  If the cancellation is made with less than 30 days notice, we regret to note the deposit will be forfeited and you would be responsible for the entire bill.
  • Grills will be available to all guest starting late June until early October (weather permitting) . There is a sign up board outside the office.
  • We continue to encourage guest to bring their own Beach chairs and umbrella’s. However, if you choose we will be happy to provided 1 umbrella per unit and  beach chairs.  Beach are available .
  • The outdoor shower will be available to all registered guest.  We only ask that when you are done showering you spray the handles with the disinfectant spray provided by BillowHouse.
  •  Washer and dryer are available.
  • DVD are located outside the office.
  • Hand Sanitizer will be in each room.
  • Extra items you will need to pack this summer will be q-tips, cotton balls and mouth wash as these items will not be in rooms.

Check in time will remain to be 3:00PM and check out any time before 10:00 AM.  Bathroom facilities will not be available once you have checked out.

 Judi &  Kerrigan Family

Please feel free to call or email me if you have any question. 

 

 

 

 

 

 

 

BillowHouse Payment Policy:

To confirm your reservation, a deposit equal to one night’s lodging will be required when you make the reservation. The balance will be due upon arrival. We do accept Visa and MasterCard. However, we would be most appreciative if you would pay your deposit and balance by check or cash. If you pay your balance with a check or cash, we will give you a 2% discount.

BillowHouse Cancellation Policy: June 26, 2021 through December 31, 2021

Cancellation Policy: Should your plans change after your reservation has been confirmed and you notify us 30 days before your arrival, we shall cancel your reservation and be happy to apply your deposit, good for 12 months, to your next visit with us.  If the cancellation is made with less than 30 days notice, we regret to note the deposit will be forfeited and you would be responsible for the entire bill.We understand that sometimes plans change. If you cancel your reservation at least 30 days before your scheduled arrival, we will be happy to apply your deposit, good for one year (12 months), to your next visit with us. The deposit is not refundable. If you cancel your reservation less than 30 days prior to your scheduled arrival, your deposit will not be refunded, and you will also be responsible for payment of the entire bill.

The BillowHouse Winter Weather Guarantee: If,on the day you are to check in, the National Weather Service issues a Warning of severe weather, and you call on the day of check-in and cancel your travel plans due to the weather conditions, we will be happy to hold your deposit for one year (12 months) to apply it to a future visit to BillowHouse.

If you have any questions or concerns please contact  Judi at 1-888-767-7776. We are committed to listening to you.

Check-in time is between 3PM and 5 PM.  Please call ahead at least 24 hours. Please call or email us with your approximate check- in time. Since we do not have 24 hour front desk, it would be helpful for us to prepare for you. Do not worry, you will get in anytime after 2:00PM on the day of your arrival. Sometimes if you want to check- in after 5:00PM, you will have instruction on the office door. No check-in after 10:00 PM. Check-out is any time before 10 AM.

The BillowHouse Parking Policy:  For those guest who have a seven day reservation one parking spot will be assigned to you upon arrival. For those guest who are here for less than seven days a parking spot in our driveway is not guaranteed.

The BillowHouse Smoking Policy: BillowHouse is a smoke free environment: Smoking of tobacco or recreational marijuana is not allowed inside your unit or on any of the decks outside each unit.

Holiday Weekend Policy:

During holiday weekends there is a three day minimum stay requirement.

The BillowHouse Pet Policy: Although we appreciate how important pets are to families, pets are not allowed at BillowHouse. However, Keoke (family run) Kennel Boarding is located about 5 miles from BillowHouse.